Refund and Returns Policy
Return, Exchange & Refund Policy Last Updated: July 2026
Refund Policy Taliinisa follows a strict No Refund policy. We do not offer cash refunds or cashback after an order has been placed or payment has been processed. Only exchanges are accepted according to the terms below.
Exchange Policy Items purchased from the Taliinisa online store may be exchanged by contacting our Customer Support Team. Customers can send the item back through a courier service or visit our outlet (if available).
Conditions for Exchange:
- The exchange request must be submitted within 7 working days of receiving the order via WhatsApp, phone call, email, or social media.
- The customer must clearly mention the reason for requesting the exchange.
- The product must be unused, unwashed, and in its original condition with all tags, labels, and original packaging intact.
- The original invoice or order confirmation must be provided with the returned item.
- The product must not have any stains, perfume, odors, damage, or signs of use.
Sale Items: Items purchased on sale, discount, or promotional offers are not eligible for exchange. If a product purchased at its regular price goes on sale before the exchange is processed, the exchange will be made according to the current selling price.
Approval of Exchange: Taliinisa reserves the right to approve or reject any exchange request after inspecting the returned item. Once your request is approved, our Customer Support Team will contact you with further instructions.
International Orders: This Exchange Policy applies only to orders delivered within Pakistan. International orders are not eligible for exchange, except in the case of a manufacturing defect or an incorrect item sent by us.
Damaged, Defective & Wrong Items If you receive:
- A damaged product
- A manufacturing defect
- The wrong size
- The wrong item
Please contact our Customer Support Team within 48 hours (2 working days) of receiving your parcel.
To process your claim, please provide:
- Your Order Number or Invoice
- Clear photos/videos of the product
- A brief description of the issue
Please allow 5–7 working days for inspection and processing of your claim. If the claim is approved, Taliinisa will arrange a replacement or exchange at no additional cost.
Customer Support
Phone/WhatsApp: +92 300 4681666
Email: support@taliinisa.com
Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM
